Pursuant to the Croatian Consumer Protection Act (NN 19/22, 59/23) and the Act on the Provision of Tourism Services (NN 130/17, 25/19, 98/19, 42/20, 70/21), customers of HIGHLIGHTS OF HVAR j.d.o.o. who wish to file a complaint regarding the quality of our services may do so in writing to the following address:
HIGHLIGHTS OF HVAR j.d.o.o.
Vukovarska cesta 6
21460 Stari Grad
Croatia
Complaints may also be submitted via email to: info@highlightsofhvar.comÂ
As the agency primarily operates through digital channels, customers are encouraged to submit complaints electronically.
Receipt of the complaint will be confirmed in writing without delay, and a response will be provided within 15 days from the date the complaint is received. Customers are kindly requested to indicate in their complaint how and to whom the response should be delivered.
All personal data provided in the complaint will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and will not be used for any other purposes.
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